Terms & Conditions
Last updated: October 15, 2025
These Terms & Conditions govern purchases of Schafer hardwood flooring made on schaferfloors.com or through our sales team.
Acceptance of Terms
By (a) clicking “I agree” during checkout, (b) placing an order online, or (c) paying a deposit on a sales quote, you agree that these Terms & Conditions apply to your purchase. The full legal terms appear below exactly as provided by Schafer Hardwood Flooring.
Pricing & Promotions
Pricing is subject to change at any time for all orders.
If a pricing error occurs, Seller reserves the right to adjust the order after the fact. If a pricing error does happen and Seller alters the price, the customer will have the option to cancel the order for a full refund.
Quotes have varying expiration dates, and the Seller has the right to change pricing before expiration. Any discounts may change based on current promotions.
Customers are prohibited from claiming more than one pricing promotion per order.
Pricing provided to customers via the Seller website calculators and pricing tools are merely estimates and are not final pricing.
Seller may run promotions or discount sales which are available to our customers both online and directly from our sales teams. Promotional or discount sale prices are only applicable during their designated active sale dates and cannot be extended or applied retroactively.
Production & Lead Times
Due to the custom production of all Seller products, once an order is released into production no changes can occur.
Lead times provided to customers are merely estimated business days of production and do not include shipping time. While delays in production and shipping can occur, Seller is not responsible for any costs to customers or any contractor scheduling conflicts as a result of these delays.
Installation Advisory
Customer acknowledges that it is advised to be present during the installation process and to rack out at least 100 square feet of flooring prior to installation to ensure satisfaction with the product layout. Customer also agrees that wood is a natural material and some variations in color and characteristics are to be expected. We recommend ordering an additional 10% over required square footage to cover any waste and flooring planks you choose not to install. By installing any flooring product, Customer accepts the flooring’s grade, milling, and finish quality.
Cancellations
Orders placed but not released to production may be assessed a cancellation fee.
Cancellations within 90 days, the fee will be up to 10% of the product total.
Cancellations between 91-180 days, the fee will be up to 25% of the product total.
Cancellations after 180 days, the fee will be up to 50% of the product total.
No cancellations are accepted after an order has been released to production. This typically takes place within the same business day the order is placed.
Product Delivery & Storage
Customer is responsible for taking delivery of the flooring order within 2 to 4 weeks of production completion.
If the product remains in storage beyond 2 weeks, a storage fee of $100 per day will be incurred.
Customer is responsible for making sure the product is stored in accordance with our warranty document (available upon request).
All orders require additional help or a forklift for unloading.
The delivery driver is limited to one (1) hour at the job site for unloading. Additional time required will be subject to extra charges or refusal of extended unloading time.
Product Samples
We strive to provide you with the best possible representation of your finished flooring. However, due to the natural variations in wood color, character markings, and grain patterns, the final product may vary slightly from the samples you receive. Seller will not be held liable for these naturally occurring variations. If you require a narrower set of specifications, please speak with your sales representative. They will be happy to provide you with further details and pricing.
Damages and Shortages
Waste:
When calculating normal installation square footage, industry standards recommend adding a 5% - 10% waste factor. We do not accept responsibility for calculating waste factors or takeoffs for projects. Waste also includes manufacturing defects and damage caused by shipping. Manufacturers defects should be limited to a small percentage of the order.
Damage Claims:
If a freight shipment appears damaged upon arrival, note the damage on the BOL paperwork provided by the driver before signing anything. After noting the damage, please accept delivery, do not deny it. This ensures that the freight company will acknowledge the damage at the time of delivery. The customer can then work directly with Seller on proper documentation and potential replacement of material ordered. Note that in many cases the packaging may be damaged but the product is not. Seller will replace any confirmed damaged items.
In the event of a damage claim, Seller will require a photo or video of the issue and may require the part to be returned. All solutions and/or replacements are at the discretion of Seller. Damage must be documented via pictures and direct correspondence with Seller within 5 business days of receipt. If damage claims are filed outside of the 5-business day window the customer may incur additional charges to replace the material.
Product Defects and Manufacturing Errors:
Defects and/or errors must be reported as soon as possible, who will guide the situation moving forward. Pictures must be provided that clearly show the error/defect in the actual project space. Seller reserves the right to remake any applicable product that meets these criteria at no additional cost to the customer. However, if it is found that the error/defect occurs because the job site parameters changed without proper notice to Seller, the customer may incur the cost of the additional material. Defects and errors reported after a project installation is complete may incur additional charges to replace the needed materials.
Product Shortages:
Product Shortages must be reported within 5 business days of receipt of a product. Reports should be made via email to the customer’s project manager or to their salesperson. Customers will be provided with proactive shipping information, as well as a simplified packing list, which enables the customer to take proper inventory of their order after the driver has departed. Please do not delay the driver to take your inventory.
Seller’s Right to Remake:
In the event of any of the above scenarios, Seller reserves the right to remake the product until the job site requirements are met as originally agreed upon. By acknowledging Seller’s policies during the verification process, customers agree to this method of ultimate satisfaction. Seller will not issue refunds based on manufacturing errors, shipping damage, or job site delays. Seller does not cover reinstallation costs or rescheduled installation costs unless the customer is utilizing one of our certified installers for the project.
Incorrect Usage or Installation
Seller assumes no responsibility or liability for any loss or damage as a result of misuse of any Seller’s product(s) or instruction(s). Seller assumes no responsibility or liability for any loss or damage as a result of the use, or misuse, of information. Engineering drawings, diagrams, and product quotes are not meant to replace a licensed professionals. The Customer or contractor assumes all responsibility regarding worksite safety.
Delivery Requirements and Shipping
All orders require additional help or a forklift for unloading. We require 3 people per 1,000 square feet. Our drivers will help but will be in addition to the 3 or more people. It is highly recommended a forklift be on site for orders exceeding 2,000 square feet.
The delivery driver is limited to one (1) hour at the job site for unloading. Additional time required will be subject to extra charges or refusal of extended unloading time.
If the shipping address is changed after the product ships out from Seller’s facility, additional re-consignment fees from the shipping company will be applied to the customer.
Customer is responsible for any additional fees required for re-delivery of products as a result of a missed delivery. If Customer is not able to receive a shipment at the scheduled delivery time proposed by the shipping company, the Customer is responsible for any storage fees or other fees associated with the delayed shipment.
Seller reserves the right to amend shipping rates at its discretion and at any point during the process.
Payment Terms & Conditions
All payments, including the down payment, are non-refundable once production begins.
Customer is responsible for any applicable taxes, fees, or additional costs incurred due to non-compliance with this Agreement.
Liability & Waiver
Schafer Hardwood Flooring is not liable for damages resulting from improper handling, storage, or installation of the flooring by Customer or third parties.
Customer assumes responsibility for verifying the product condition and specifications upon delivery.
These Terms shall be construed in accordance with the laws of the State of Indiana. Any legal proceedings against Seller that may arise out of, relate to, or be in any way connected with Seller’ services or these Terms of Use shall be brought exclusively in the courts of Elkhart County, Indiana and any jurisdictional, venue, or inconvenient forum objections to such courts are hereby waived.
Contact Information
For questions about Schafer Terms & Conditions, please contact us.